Refund Policy

Refund & Cancellation Policy for The House of Homage
Last Updated: 04/10/2025

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We understand that memorial planning can be a sensitive and evolving process. At The House of Homage, we are committed to providing high-touch, custom design services. Due to the nature of our work, the following policies apply:

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Custom Design Services

• All design fees are non-refundable once work has begun.

• If you cancel before any design work starts, you may request a 50% refund of the total project fee to cover administrative time.

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Rush Orders

• Rush fees are non-refundable once the project is confirmed.

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Edits & Revisions

• Each project includes up to 2 rounds of revisions.

• Additional revisions will incur a small fee and will be outlined before proceeding depending on the scope of work and the package selected during purchase. Final details will be outlined before any work begins. 

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Final Deliverables

• Once files are delivered and approved, the project is considered complete. No further changes will be accepted unless otherwise arranged.

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Exceptions

We strive to handle all matters with compassion. If you believe your situation deserves special consideration, please email us at info@thehouseofhomage.com, and we’ll do our best to find a solution.

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